Expanding beyond the publishing process, Compuscript has developed white-labelled membership support in China to assist societies in supporting their Chinese members and enhancing their brand presence. With over 17 years of direct experience in the Chinese market, Compuscript provides a physical presence in China, allowing society members to connect via telephone, social media, and other channels with local representatives who operate in their time zone, speak their language, and can promptly address their questions and resolve issues.
Typical activities include:
- Receiving inbound calls and instant messages via social media channels in Mandarin Chinese.
- Referring to scripted frequently asked questions and providing predetermined responses.
- Translating and routing more complex queries to US member services via email in English.
- Responding to callers who are unable to receive or understand English responses from US member services via email.
- Tracking and reporting contact volume and types on a weekly basis.
This localised support is highly valued by members and enhances their overall experience.
