Compuscript offers comprehensive Editorial Office support services tailored to match the time zones of Editors-in-Chief, Associate Editors, and other relevant personnel. Our experienced staff provide localised solutions in Europe, India, and China, ensuring that journal leadership receives support in their own time zones and languages. This localization enhances our clients’ ability to attract top-tier leadership for their journals.
Core Tasks:
- Assist editors with researching, identifying, selecting, adding, and assigning appropriate reviewers to papers in a timely and consistent manner.
- Ensure the peer review process for all manuscripts is administered, supported, and conducted efficiently and appropriately.
- Promptly identify and resolve any technical or peer review process issues.
Working with Editors, Authors, and Reviewers:
- Develop and maintain strong working relationships with editors, publishers, production editors, and society staff.
- Maintain regular contact with editors and publisher staff to stay updated on journal requirements.
- Provide quality customer service, with highly experienced staff handling common editorial office-related questions.
- Uphold publication ethics, being well-versed in the International Committee of Medical Journal Editors (ICMJE) criteria and publisher policies as advised by the Committee on Publication Ethics (COPE).
Workflow Management Systems Expertise:
- Assist in configuring new or existing systems to meet client requirements, using major peer review systems including ScholarOne, Editorial Manager, BenchPress, MPS, and Open Journal System.
- Provide training solutions for new users to maximise productivity from their peer review systems.
- Offer consulting services for effective management of editorial office operations and peer review processes, with follow-up to ensure proper implementation and maintenance.
